Customer Focused for Your Success
At Accugenix our focus is to exceed your expectations by providing exceptional quality, accuracy and reliable microbial testing services. As your strategic partner, we have purposely designed processes to help you every step of the way. Starting with online sample submission forms, access to your sample testing status and identification reports, our knowledgeable staff of experts are committed to providing easy solutions for you to do business with us. If you are experiencing a problem or have any questions, we are committed to helping you solve them. Experience the Accugenix difference! Contact our approachable, knowledgeable experts and customer focused technical support staff.
Contact Us
| Corporate Office (USA): Accugenix, Inc. 223 Lake Drive Newark, DE 19702 USA Phone: +1.302.292.8888 Toll Free: 1.800.886.9654 Fax: +1.302.292.8468 |
Europe (Sales Inquiries): Accugenix, GmbH Phone: +49 (0)621 3709 556 Fax: +49 (0)621 3709 023 Sales Europe: europe@accugenix.com |
| Technical Support: technicalsupport@accugenix.com Sales Department: sales@accugenix.com |
Sample Shipping:To Accugenix (USA): Accugenix, Inc. 223 Lake Drive Newark, DE 19702 USATo the Institut für Hygiene (Germany): Accugenix c/o Institut für Hygiene Universitätsklinikum Münster Robert-Koch-Str. 41 48149 Münster Germany |
 Sales and Field Support North America:Northeast John Phaneuf, Account Manager Mobile: +1.302.757.6411 Direct: +1.302.294.8567 johnphaneuf@accugenix.comNorth Central Edward Griffin, Senior Account Manager Mobile: +1.302.757.9469 Direct: +1.302.294.8546 edwardgriffin@accugenix.com Southeast West |
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 International (Excluding Europe and Canada)Mike Anderson M(ASCP) National Sales Manager Mobile: +1.302.757.9353 Direct: +1.302.294.8508 mikeanderson@accugenix.comEurope Dr. Ulrich Herber Managing Director, Accugenix GmbH Schimperstraße 1 68167 Mannheim, Germany Phone: +49 (0)621 3709 556 Fax: +49 (0)621 3709 023 ulrichherber@accugenix.com |
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| Important Email Addresses: General Information: info@accugenix.com Literature Requests: marketing@accugenix.com Human Resources: humanresources@accugenix.com Quality Assurance: qualityassurance@accugenix.com Finance and Accounting: accountinginfo@accugenix.com |
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First Time Customer?
To set up an account, contact technicalsupport@accugenix.com or call +1.302.292.8888 to get you started.
Submitting Samples?
Submitting samples for testing? Check out our simple three step process for submitting samples. We offer step by step instructions on how to successfully submit your samples.
- Guides for Sample Preparation Methods
- Identification Request Form Guidelines
- Sample Shipping Guides
- Have further questions? Contact Technical Support at +1.302.292.8888
International Shipments to the U.S.?
Need a copy of Accugenix’s CDC import permit? Submit your request using the drop down menu on our QA Request form.
Report Interpretations Questions?
Accugenix provides comprehensive information about your sample’s identification. To help you understand all of the information contained in identification reports, view our Identification Report Guide.
Request a Price Quote?
Request a quote online or contact our sales department.
Do You Know Your Cost Per Reportable Result?
We will work with you to provide a detailed cost analysis to compare against outsourcing your microbial identification services. You’ll be surprised how you can improve your ROI and increase the accuracy of your environmental monitoring program by partnering with Accugenix. Contact us to prepare a cost analysis.
Questions about Your Invoice?
Contact our Finance and Accounting department at +1.302.294.8514 or email accountinginfo@accugenix.com.
Would You Like to Reduce Your Carbon Footprint?
Contact our Finance and Accounting department at accountinginfo@accugenix.com to set up e-invoices, third party billing and Electronic Funds Transfer remittances.
Looking For a Copy of a Report?
Contact technicalsupport@accugenix.com or call +1.302.292.8888.
Do You Need to Schedule an On-site Audit?
Contact our QA Specialist at quality@accugenix.com, use our convenient web form request or call us at +1.302.294.8515.
