Explanation of Turnaround Times (TAT) for Receipt of AccuGENX-ID™ Reports (BacSeq and FunITS)
AccuGENX-ID™ Sample Types
- Extracts prepared in ethanol, FTA® Elute Micro cards, PrepMan® Ultra DNA samples will be processed upon receipt.
- If a mixed culture is received which is not sufficiently isolated, samples will be subcultured for isolation.
- There is an additional charge applied for subculturing the sample for sequencing.
- TAT begins when adequate growth and purity are present
Accugenix, Newark, DE
TAT begins the day samples meet the above criteria and have arrived at Accugenix by 3:00 PM Eastern Time (ET).
Accugenix is closed on Saturdays, Sundays, and major U.S. holidays. If you require a Saturday Same Day result, please contact Technical Support at +1.302.292.8888 by Friday before 1:00 PM ET, and we will be happy to make arrangements to test your samples. Additional fees will apply.
Please use the following examples to help determine when you will receive your sample results.
Explanation of Turnaround Times
Same Day TAT Samples
Samples submitted for Same-Day turnaround time (TAT) require notification prior to their arrival. Please contact Technical Support at +1.302.292.8888 with the shipping information and tracking number.
- Same-Day TAT is available for samples received Monday through Friday.
- Same-Day TAT samples must be shipped for arrival at Accugenix by 8:30 AM ET.
- Accugenix does not guarantee results by 5:00 PM ET for samples received later than 8:30 AM ET.
- Results for Same-Day TAT samples received after 8:30 AM ET will be sent as soon as they are available, however, no later than 12:00 PM ET the next business day. Same-Day TAT charge will apply.
Should a Saturday Same-Day processing be required, please contact Technical Support by Friday 1:00 PM ET to confirm availability to process your samples. Additional fees will apply.
Institut für Hygiene, Münster, Germany
Institut für Hygiene is closed on Saturdays, Sundays, and major German holidays.
- Same-Day TAT is available for samples received Monday through Friday.
- Same-Day TAT samples must be shipped for arrival at the Institut für Hygiene by 8:30 Central European Time (CET).
- Institut für Hygiene does not guarantee results by 24:00 Central European Time (CET) for Samples received later than 8:30 Central European Time (CET).
- Results for Same-Day TAT samples received after 8:30 Central European Time (CET) will be sent as soon as available the next business day. Same-Day TAT charge will apply.
Should a Saturday Same-Day processing be required, please contact Institut für Hygiene at +49 (0)251.83.55690 with the shipping information and tracking number. Additional fees will apply.
